WE REPAIR JURA. Dolce Vita repairs most Jura problems such as "Error 8" message which indicates replacement of your brewer mechanism is due = You WILL be needing to do this repair at some point. Grinder mill replacement is another routine maintenance item we do frequently. Leaks can happen / sensors can go bad & are usually easily fixed. Please use filtered water, be careful with oily beans, and bring it to us for routine maintenance.
***SPECIAL DEEP CLEANING / DESCALE SERVICE- ONCE A YEAR! - CALL US / BRING IT IN TODAY!
JURA USA does not service 240V machines - WE DO!
Coming a long distance? We can usually repair it while you wait!
**SHIP IT TO US! ....please call first for RMA/ guidelines. ***Oh, you're in NEW ZEALAND / AUSTRALIA? Shipping could be hmmm......expensive!
We have GREAT deals on pre-owned Juras with warranties! Call us.
** WE NEED YOUR BROKEN / DONATED JURA MACHINE !!
**Our prices are kept low by all the PARTS we get for free! KEEP THEM COMING!
JURA espresso machines, Swiss made will WAY outlast and outperform any GAGGIA, DELONGHI or SAECO machine out there! We routinely service JURA machines over 10 years old and send them on their way working just GREAT!
When we tell you that your JURA machine is fixed - IT'S FIXED! We just serviced an XS-90 machine that has made an ASTOUNDING 41,000+ coffees and is working just GREAT! Any questions? GO BUY ONE!
If your Jura is groaning and creaking as it attempts to tamp coffee or go through its various movements you need to bring it to us right away or serious damage could occur. The Jura brewer mechanism is not designed to be easily removed for service by the user. We replace your malfunctioning brewer with one of our like-new rebuilt units with all new gaskets. We will thoroughly clean and calibrate your JURA machine so it will BE LIKE NEW!
If your Jura grinder is not grinding or you are getting an "add beans" message, but the hopper is full, it may be time for your grinder burrs to be replaced.
*** Your JURA machine cannot sit for months or years without use because you moved or you decided not to fix it. The JURA must be used at least every month so internal parts do not corrode or jam - which can make your Jura unrepairable. So use your Jura machine please! Recent call: "Hi, my Jura machine has been sitting in my garage for 6 years, can you - " WE DON'T THINK SO.
*** We do not service the ENA MICRO or any of the "A" models; these models have a brewer mechanism which is different from all other models which can fail catastrophically causing the JURA to become unusable. You can try calling JURA and see if they will fix your machine free of charge or give you credit towards some other model. Or, ship to JURA under their blanket repair program.
*** We are still trying to understand exactly what the cleaning tablets do. Apparently, NOTHING. Worse, they can get stuck in the brewer mechanism and cause a major jam. As for the descaling tablets which require an annoying babysit of your Jura for 40 minutes, we can give you some citric acid powder for free which will do the same job in 5 minutes. Next we have their filters - another waste of $$ - impossible to know when to replace, plus they can get clogged, so why bother? Just use bottled or reverse osmosis water and you won't need to use their expensive expendables.
*** JURA USA does NOT service any 240V machines - WE DO most of the common repairs, provided you bring your step-up transformer. However, see note below.
*** We service the 3 JURA GIGA machines, call us. **Beware, the vertical cylinder nozzles on the GIGA models BREAK OFF easily, WTF! For something that lists at $6,000+ this is just bogus. We recommend the sturdier, XS-90 instead at 1/3 the price.
*** We do NOT recommend the XJ9. Occasionally JURA makes a not-so-great machine. The XJ9 is a big machine which only has ONE boiler, a MAJOR LIMITATION for a busy coffee location. It's also a nightmare to disassemble. Get the XS-90 instead.
*** DO NOT BUY ANY EUROPEAN/ UK 240V GIGA machine or any other European model. You are asking for trouble. Yes we do most repairs but if you have a control board issue, the machine would have to be shipped back to Europe for service.
*** The $600 JURA OEM fresh water kit for the JURA X9, XJ9, XS90 is not well supported by JURA and we do NOT recommend it. Call us for other solutions for automatic tank fill.
Please don't try to disassemble your Jura machine, brewer mechanism or grinder! Let US do that!
-We will NOT work on partially dismantled machines or machines that have been damaged or modified in any way or machines that have been unused for over a year. Please ship these to JURA.
Have a 240V JURA? Bring it with your step-up transformer, please!!
-We can always use your dead and gone Jura machine for parts! So please DONATE them to us!
Other problems we fix include blockages, clogged grinder / worn out grinder burrs, boilers, leaks, and failed sensors [ERROR #4].
#1 Z-5: PUMP, MEMBRANE REGULATOR, XFORMER, HX (note scale!), DISPENSING VALVE and MULTI-VALVE.
#2 Z-5: BREW / STEAM THERMOCOIL BOILERS. Note SENSOR on lower right steam boiler under bolt, and thermal fuses on both boilers.
NEVER use anything other than bottled, softened or reverse osmosis water for a Jura machine. Please run all scheduled cleaning and descaling operations which are configurable.