WE WILL REPAIR YOUR JURA WITHIN 2 DAYS! Dolce Vita repairs most Jura problems such as "Error 8" message which indicates replacement of your brewer mechanism is due = You WILL be needing to do this repair at some point. Grinder mill replacement is another routine maintenance item we do frequently. Error 4 indicates a boiler sensor failure, another common issue. Leaks can happen & are usually easily fixed. Please use filtered water, be careful with oily beans, and bring it to us for routine maintenance.
JURA USA does not service 240V machines - WE DO!
Coming a long distance? We can usually repair it while you wait!
***DO NOT USE CA. TAP WATER WITH YOUR JURA.
JURA espresso machines, Swiss made will WAY outlast and outperform any GAGGIA, DELONGHI or SAECO machine out there! We routinely service JURA machines over 10 years old and send them on their way working just GREAT in a day or two How can we do this? The Jura is an intelligently designed machine which is modular in nature, has easily removed components / made to be serviced. The brewer mechanism common to all Juras is a marvel of engineering.
When we tell you that your JURA machine is fixed - IT'S FIXED! We just routinely serviced an XS-90 machine that has made an ASTOUNDING 45,000+ coffees and is working just GREAT! Any questions? GO BUY ONE!
If your Jura is groaning and creaking as it attempts to tamp coffee or go through its various movements you need to bring it to us right away or serious damage could occur. The Jura brewer mechanism is not designed to be easily removed for service by the user. We replace your malfunctioning brewer with one of our like-new rebuilt units with all new gaskets. We will thoroughly clean and calibrate your JURA machine so it will BE LIKE NEW!
If your Jura grinder is not grinding or you are getting an "add beans" message, but the hopper is full, it may be time for your grinder burrs to be replaced OR you accidentally spilled water in the grinder, clogging it.
BULLETIN: We are starting to see a LOT of older Juras at their useful end of life. Many E, F, S and Z5 machines are now 12+ years old and coming in with multiple issues. FOLKS, THAT'S ABOUT IT FOR THEM. We are scrapping lots and lots of machines now that are not worth repairing. These should not be sent in to Jura either. Time to get a new one.
OPEN TAP / FILL SYSTEM: If this common error message won't go away it indicates a blockage of some kid. There are many causes of blockages ranging from dead pumps to clogged fittings/flowmeters/filters to a malfunctioning brewer/solenoid/valve and we are familiar with them all. Occasionally it is a control board problem. We will need to evaluate the machine so bring it in.
*** Your JURA machine cannot sit for months or years without use because you moved or you decided not to fix it. The JURA must be used at least every month so internal parts do not corrode or jam - which can make your Jura unrepairable. So use your Jura machine please! (We DO service Juras that have been sitting for years - usually we can revive them.
*** Your older JURA machine. We repair many Juras over 10 years old to include the E, F and S line, which are superior dual boiler models. These and all other models can be repaired as long as the electronics are working properly. ***HOWEVER, we are starting to see more and more of these older machines come in with issues (i.e. severe leak damage) that does NOT make them worth repairing.
*** Should I buy parts for my JURA and try to disasssemble / fix it myself? NO! We constantly get in machines that people have attempted to repair - BADLY! "Gee Matt, I forgot to put back ONE o-ring" - GREAT! GO FIND IT. "Oh hi Matt, here's my disassembled Jura here in my trunk, I think I have most of the parts" - YOU FIGURE IT OUT. "Hey Matt, I broke off all the locking tabs on the side panels, plus I broke off this fitting inside, can you just...." - NO. "Oh hi Matt, I have an XJ9 here, and I want to replace the brewer myself. Can you explain to me how to..." - NO.
*** We are still trying to understand exactly what the cleaning tablets do; apparently, not a whole lot. Be aware your brewer, after 3-5 years of operation, will need to be replaced due to mold and scale deposits which will cause it to jam and operate noisiliy with an Error 8. As for the descaling tablets which require an annoying babysit of your Jura for 40 minutes, we can give you some citric acid powder which will do the same job in 5 minutes. As for the $$$ tank filters, it is impossible to know when to replace, plus they can get clogged as well. Just use bottled or reverse osmosis water. NEVER descale your Jura if you have a tank filter - this will leave a permanently tainted filter you will have to toss..
*** JURA USA does NOT service any 240V machines - WE DO most of the common repairs, provided you bring your step-up transformer. However, see note below.
*** DO NOT BUY ANY EUROPEAN/ UK 240V Jura machine i.e. the Z-8. You are asking for trouble. Yes we do most repairs but if you have a control board/ electronics issue, the machine would have to be shipped back to Europe for service.
*** We frequently get asked questions about how to accurately set 7 and 14 gram single/double shots in a Jura through programming, shot-timing, how can that be verified etc. The short answer here: ALL OF THAT PRECISION is available in the barista galaxy of coffeemaking far, far away. You are dealing with an automatic machine folks. The settings of shot buttons can be changed to ANYTHING you like. Some JURAS do allow shot-timing, others: nada. The bean grinder spins away, until the CPU tells it to stop, however it determines THAT. On the Z5 Settings include “Very mild, mild, normal, Strong, and Extra Strong whatever THAT means. Amount of water in Ml or Ounces? Sure, and how accurate is that? We hope to some degree. Not good enough for you? Too arbitrary? Time to buy A GS/3.
Please don't try to disassemble your Jura machine, brewer mechanism or grinder! Let US do that!
Have a 240V JURA? Bring it with your step-up transformer, please!!
-We can always use your dead and gone Jura machine for parts! So please DONATE them to us!
Other problems we fix include blockages, clogged grinder / worn out grinder burrs, boilers, leaks, and failed sensors [ERROR #4].
#1 Z-5: PUMP, MEMBRANE REGULATOR, XFORMER, HX (note scale!), DISPENSING VALVE and MULTI-VALVE.
#2 Z-5: BREW / STEAM THERMOCOIL BOILERS. Note SENSOR on lower right steam boiler under bolt, and thermal fuses on both boilers.
NEVER use anything other than bottled, softened or reverse osmosis water for a Jura machine. Please run all scheduled cleaning and descaling operations which are configurable.