You can ship it to us!!
WE WILL REPAIR YOUR JURA WITHIN 2 DAYS! Dolce Vita repairs most Jura problems such as "Error 8" message which indicates replacement of your brewer mechanism is due = You WILL be needing to do this repair at some point. Grinder mill replacement and grinder tuning, is another routine maintenance item we do frequently. Error 4 indicates a boiler sensor failure, another common issue. Leaks can happen & are usually easily fixed. Please use filtered water, be careful with oily beans, and bring it to us for routine maintenance. **No cleaning supplies sold here, sorry!
THE FULL MONTY: We replace the brewer, check for leaks, and adjust the grinder! Special price for all 3!
SHIPPING: We welcome your shipped-in Jura, however, if you live EAST of DENVER, we recommend you ship to JURA instead.
BULLETIN: The Giga line as well as some of the higher-end X and Z machines are lovely to look at and use, but beware! Once the warranty is up, if you have a serious issue we can’t fix, it will need go to Jura for repair, and this will be pricey. Last we checked, Giga service by Jura (which includes shipping both ways TG) is a hefty $450. These high-end models have complex electronics that can malfunction in many different ways and quite honestly, who needs a Ferrari-capable espresso machine that can make 12 different kinds of macchiatos? MORE: If you have a 240V machine that we cannot repair, Jura USA will not even look at it.
BULLETIN #2: Jura is phasing out many of their early machines 10+ years old and will not repair them or only offers upgrades to newer models. (Does Jura really need 30+ models.) However our policy is as long as the electronics are good, we will be happy to service them. We just serviced an Impressa S9 that is 15 years old and it works just fantastic now!
BULLETIN #3: If you set FILTER to off and DESCALING INACTIVE (or to the lowest degree setting) in programming, and use bottled or RO water you will NEVER (or almost never), have to do tedious descaling and you will NEVER need to buy Jura's expensive filters and descaling tablets. DO THIS. You WILL need to do the periodic CLEANING program, however but since it does almost nothing useful, you can just do a PHANTOM CLEANING, or if you choose, use a cleaning tablet.
BULLETIN #4: The X9. The Jura X9 is a superior, well-made quality commercial machine that has been discontinued by Jura. It seems that Jura has decided upon the path of the GIGA (with its integrated dual spouts) for it's commercial line of machines. This is a shame because the X9 is superior to any Giga model and MUCH easier to work on. Jura will not service this machine either; you're on your own. However Dolce Vita will be happy to work on your 120V X9 as long as it does not have electronics issues.
BULLETIN #5: We do NOT accept machines that have been DISASSEMBLED or WORKED ON. PLEASE SHIP TO JURA.
JURA USA does not service 240V machines - WE DO!
Coming a long distance? We can usually repair it while you wait!
***DO NOT USE CA. TAP WATER WITH YOUR JURA.
JURA espresso machines, Swiss made will WAY outlast and outperform any GAGGIA, DELONGHI or SAECO machine out there! We routinely service JURA machines over 10 years old and send them on their way working just GREAT in a day or two How can we do this? The Jura is an intelligently designed machine which is modular in nature, has easily removed components / made to be serviced. The brewer mechanism common to all Juras is a marvel of engineering.
When we tell you that your JURA machine is fixed - IT'S FIXED! We just routinely serviced an XS-90 machine that has made an ASTOUNDING 45,000+ coffees and is working just GREAT! Any questions? GO BUY ONE!
If your Jura is groaning and creaking as it attempts to tamp coffee or go through its various movements you need to bring it to us right away or serious damage could occur. The Jura brewer mechanism is not designed to be easily removed for service by the user. We replace your malfunctioning brewer with one of our like-new rebuilt units with all new gaskets. We will thoroughly clean and calibrate your JURA machine so it will BE LIKE NEW!
If your Jura grinder is not grinding or you are getting an "add beans" message, but the hopper is full, it may be time for your grinder burrs to be replaced OR you accidentally spilled water in the grinder, clogging it.
Please don't try to disassemble your Jura machine, brewer mechanism or grinder! Let US do that!
Have a 240V JURA? Bring it with your step-up transformer, please!!
-We can always use your dead and gone Jura machine for parts! So please DONATE them to us!
Other problems we fix include blockages, clogged grinder / worn out grinder burrs, boilers, leaks, and failed sensors [ERROR #4].
#1 Z-5: PUMP, MEMBRANE REGULATOR, XFORMER, HX (note scale!), DISPENSING VALVE and MULTI-VALVE.
#2 Z-5: BREW / STEAM THERMOCOIL BOILERS. Note SENSOR on lower right steam boiler under bolt, and thermal fuses on both boilers.
NEVER use anything other than bottled, softened or reverse osmosis water for a Jura machine. Please run all scheduled cleaning and descaling operations which are configurable.